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POLICIES & FAQs

Please Read

Please specify any areas that you DO NOT want serviced prior to your cleaning (specific areas, broken items, or fragile conditions.)

 

B-Joi cleaning services is NOT liable for any clothing damaged during laundering services (Shrinkage, discoloration, etc.) Laundry detergent is not provided.

Where are your services offered?

Chicago, southwest suburbs, Northwest Indiana

 

What should I expect during cleanings?

you can be present during the cleaning unless specified otherwise. We’ll provide all cleaning materials.

 

Do you use green ecofriendly products?

green ecofriendly products are available upon request.

 

How often do you provide services?

This is totally up to you. You can get a cleaning as often as you like. We offer monthly, biweekly, weekly, and one time cleaning services.

Is B-Joi a furry friend friendly company?

B-Joi loves furry friends however we recommend that all your furry friends be kept somewhere safe during the cleaning.

 

Is B-Joi cleaning services insured and bonded?

yes, B-Joi cleaning services is fully insured and bonded.

 

What are your payment options?

Cash app and Zelle are accepted

 

Can I skip or reschedule an appointment?

Yes, you can skip or schedule your appointment. We ask that you give a 24-hour notice.

 

How many hours is a typical cleaning?

There’s no set amount of time it all depends on the current condition of the property.

Payment policy

A deposit of half the amount of the cleaning is due at the time of booking. The rest of the cleaning fee is due the day of your scheduled cleaning. If you do not give a 24-hour notice of cancelation or reschedule cleaning prior to your service date the deposit is NON-REFUNDABLE.

Rescheduling and cancelations

Deposit is non-refundable if a 24-hour notice of cancelation or rescheduling is not given.

 

Appointment is secured once the deposit is received. You will receive a confirmation.

*All pricing is contingent upon a walkthrough of the property.

All clients will a receive a 15-minute grace period. After 15 minutes your appointment will be canceled, and your deposit is NON-REFUNDABLE.

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